Privacy Notice (POPIA)

1. Introduction

EcoIP ("we", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This notice explains how we collect, use, and protect your data.

2. Information We Collect

We may collect personal information such as your name, contact details (email, phone), company name, and billing information when you request a quote, sign up for services, or interact with our website.

3. Purpose of Processing

We process your information for the following purposes:

• To provide our services (Solar, Telecoms, Security, etc.)
• To communicate with you regarding your account or inquiries
• To process payments and invoices
• To improve our website and customer service

4. Security Measures

We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, loss, or damage. This includes encryption, firewalls, and secure backups.

5. Sharing of Information

We do not sell your personal information. We may share your data with trusted third-party service providers (e.g., payment processors, technicians) solely for the purpose of delivering our services to you.

6. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

7. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

8. Contact Information Officer

If you have any questions about this privacy notice or wish to exercise your rights, please contact our Information Officer at lance@ecoip.co.za or support@ecoip.co.za.